Refund Policy
Digital Products Refund Policy
Purchase Terms of Agreement
The purchase of digital products is subject to the following terms and conditions. We advise our customers to read this before making any purchases.
Payment + Refund Policy
All transactions for purchase of intangible products inclhding all of our templates are made through payment gateways (PayPal & Stripe) that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards and your details are not stored by Motionist during this process.
Due to the nature of digital products, it is deemed “used” after download or opening, therefore all purchases made on www.motionist.co.uk are non-refundable or exchangeable. Since the products are intangible, there is a strict no refund policy.
Motionist reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.
Delivery of Goods and Services
If you do not receive your template file link upon purchasing, please contact Support@motionist.co.uk with your transaction/payment details and we will rectify the situation as soon as possible, ensuring the product is delivered to you.
Need help with your files?
If you need any support with using your files check the help guide that comes with every download for a step by step guide on how to access and edit the files.
If you need our assistance, email us on support@motionist.co.uk and we’d be happy to help.
